Quality & Service Delivery

Resource Group has operated a certified ISO9001:2008 Quality Management System since 1994 and in July 2014 successfully converted its TickIT accreditation to the new TickITplus system. Currently there are just over 30 companies accredited to the New TickIT Plus standard and we are proud to be one of the first companies to achieve this accreditation.

TickITplus accreditation scope

The scope of our Accreditation is “Engineering services specialising in software, firmware and system engineering, for real-time embedded, safety and mission critical systems including process compliance, simulation modelling, control systems, development and independent verification and validation.”

We ensure the quality of everything we do by generating a Project Quality Plan for every project at startup, which defines the entire project activities, its interfaces, processes and outputs and this plan is meticulously followed to final delivery to the client.

We have 3 major KPIs for quality: Delivery, Right First Time and Client Satisfaction. Our achieved metrics are:

Delivery

  • Measure : 12 month rolling average
  • Score : 100% (Number of artefacts delivery in last 12 months = 8,200)

Right First Time

  • Measure : 12 month rolling average
  • Score : 99.96%

Client Satisfaction

  • Measure : Client scoring against Communication, Quality, Delivery, Flexibility, Professionalism, Pro-activeness and Accessibility
  • Score : All client’s scores, rate Resource Group as “meeting or exceeding their expectations”
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